The Support Page

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Windows

Windows 7

Working with Windows 7

Summarizes software operation and licensing issues on Windows 7

  12/15/2009

FTP Download Problems

Download Fails w. Internet Explorer - Page Not Found

Older versions of Internet Explorer might not support our ftp download links now that the ftp server requires passworded accounts ...

 

11/25/2008

Licensing

New USB Keys/Drivers

Describes the new Sentinel (Safenet) USB hardware key (dongle) that has replaced the parallel port key and its associated device driver ...

 

12/18/2006

 

Floating License Installation and Issues

Describes how to install a floating license manager on a Windows license server. Includes the flexlm downloads and utilities and debugging suggestions.

 

08/16/2002

 

Missing TEMP variable causes install to hang..

If the computer's environment does not define the temp variable, the installer will hang as it expects a defined location to place its temporary files ...

 

09/27/2006

 

Hardware Key Driver for Windows 2000/XP

Describes how to install the Rainbow hardware key (dongle) driver and how to determine the version of the driver. Includes the driver installer download.

 

12/12/2002




UNIX/Linux

General

RedHat v3 No Longer Supported

We have dropped support for RedHat v3 as of this date. No new upgrades can be offered for this version of RH and no new programs can be released. Existing programs compiled for RH3 will be kept in the archives.

09/01/2011
 

Useful Commands for Troubleshooting

A summary of the commands we use to extract info from a Linux system to troubleshoot why a program is not getting licensed or running correctly ...

04/15/2009
 

Enable Backing Store for X-Server

When using one of Artwork's X-based programs (such as Qckvu) the X-Window server should have backing store enabled ...

05/28/2010
 

Licensing

Floating License (Flexlm) download and installation/debugging

The download links for flexlm, how to install the server software and how to verify and debug and flexlm installation.

03/02/2004

 

Lmhostid returns a null hostid ...

The return of a null hostid is traced to device eth0 not assigned to a network adaptor ...

11/17/2008

 

Running INSTALL script.

Running the INSTALL script in node locked mode on Linux and Solaris..

08/16/2010

 

Installation

Ubuntu Libraries needed to Run Applications

While Artwork does not build our Linux tools on Ubuntu, they can run on Ubuntu if the correct libraries are present. Libraries needed for successful operation are listed ...

05/21/2009

 

Mandrake Linux requires openmotif Libraries.

While Artwork does not build our Linux tools on Mandrake/Mandriva, they can run on them if the correct libraries are present. Libraries needed for successful operation are listed ..

07/27/2010

 

Suse Linux requires openmotif Libraries.

While Artwork does not build our Linux tools on Suse, they can run if the correct libraries are present. Libraries needed for successful operation are listed ..

11/21/2010

 

Solaris font size causing XmForm error.

Solaris error due to font size - Class: XmForm Abandoned edge synchronization after 10000 iterations. .

11/21/2010

 

Keyboard Mapping - When keys don't do what you expect ...

Describes how to create and configure a keyboard mapping file that will fix problems due to variations in keyboard due to location or language differences ...

08/14/2002

 

C++ Runtime Library patches for Solaris

Describes how to install C++ runtime libraries on your Solaris system if they are not there ...

11/04/2005

 

Linux 32 bit subsystem

Describes how to fix runtime library error on Linux 64

01/30/2009

 
Printing

Sending Postscript to the HP 8500 Color Laser Jet

Describes how to send Postscript (II) from Artwork's programs such as GBRVU and GDSVU to the HP 8500 instead of using a Color PCL driver ...

 

02/09/1999

 

Controlling HP Printers using Escape Sequences

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...

 

07/15/1997

 

Sending Print Files to Windows Printers

Describes how to sent a print file to a Windows printer using the utility called rawprint.exe ....

 

05/23/1997

 

Controlling HP Printers using Escape Sequences

Summarizes some of the more common PCL escape sequences used to control page size, orientation and tray selection ...

 

07/15/1997





ARTWORK CONVERSION SOFTWARE, INC.                  Company Profile
417 Ingalls St.,     Santa Cruz, CA 95060         Tel (831) 426-6163     Fax 426-2824               email: info@artwork.com